Frequently asked questions
Answers to the questions we hear most often from manufacturers, distributors and institutional buyers.
Company & licensing
What exactly is Unimax Pharm licensed to do?
Unimax Pharm L.L.C-FZ holds a Meydan Free Zone business licence (no. 2541443.01) for two activities: wholesale of pharmaceutical and medical goods, and pharmaceutical consultancies.
Do you sell to customers inside the UAE?
No. Under our licence conditions our activities are directed at international markets and are not practised inside the UAE.
Do you sell medicines to individuals?
No. We supply licensed importers, wholesalers, healthcare institutions and procurement bodies only. This website does not offer products to the public.
Which languages does your team work in?
English, Russian and Arabic for communication and documentation.
Ordering & supply
How do I request a quotation?
Send your product list (name, strength, pack size, quantity), destination country and import licence details through our contact form or by e-mail. We usually reply within one business day.
What are your minimum order quantities?
They vary by manufacturer and product. For many items a single commercial carton is possible; for scheduled or tender supply we agree annual volumes.
Which Incoterms do you offer?
EXW, FCA, CIP, CPT and DAP are most common. We can advise on the most practical option for your route.
What payment terms do you accept?
Bank transfer in advance or by letter of credit for new partners; terms for established partners are agreed in the supply agreement.
How long is the lead time?
Stock items can ship within days; made-to-order products depend on manufacturer production schedules, typically four to twelve weeks.
Quality & documentation
Which documents come with a shipment?
Commercial invoice, packing list, certificate of analysis, certificate of origin, GMP certificate, free-sale or CPP certificate and temperature records for cold-chain products. Additional documents are prepared to your regulator’s requirements.
Can you legalise documents?
Yes, we arrange chamber of commerce and consular legalisation where the destination country requires it.
What is your minimum remaining shelf life?
We aim for at least two thirds of total shelf life at dispatch and agree a specific minimum per product with you.
How do you handle temperature-sensitive products?
With validated packaging, calibrated data loggers and pharma-certified logistics partners. Temperature reports are provided with the delivery.
Consultancy
Which consultancy services do you provide?
Regulatory affairs and registration, market entry, quality and GDP compliance, pharmacovigilance support and tender support.
Can you register our products in several countries at once?
Yes. We coordinate multi-country registration programmes with local partners and provide a single project manager.
How are consultancy fees structured?
Either fixed project fees with defined deliverables or monthly retainers for ongoing support. We provide a written proposal after an initial scoping call.
Let’s discuss your supply or regulatory project
Tell us which products, markets and volumes you have in mind. Our team replies within one business day with a clear next step.